Service Manager

Service Manager

Job Details

Date Posted: 2024-07-08 01:00:08 - End Date: 09-08-2024

Location: , , United Kingdom, , , United Kingdom, United Kingdom

Salary:

Employment Type:

Company: Reed- UNLIMITED

class: 'cc-column--' + size()"> class: customizationParams.commonParams.cssClass,attr: { id: customizationParams.commonParams.cssId },customStyles: customizationParams.commonParams,"> Service ManagerPermanentSalary: £35,137.71 plus £4000 allowance per annum (£36,358.34 is achieved after 18 months successful performance in the role)Full time: 37.5 hours per weekLocation: Westminster Mental Health Service, Westminster class: 'cc-column--' + size()"> class: customizationParams.commonParams.cssClass,attr: { id: customizationParams.commonParams.cssId },customStyles: customizationParams.commonParams,"> You willbe working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.They will work closely with their team and get to know each of the clients, developing an understanding of their needs so that they can support with achieving the best outcomes for each individual. They will set a high standard for their team and themself and be proactive and flexible in their approach. They will be able to manage a team which is based in two different locations. About you Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve resultsAbility to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvementsHave conflict resolution skills and be confident and consistent when making decisionsExperience of reviewing, monitoring and evaluating outcomes in the delivery of support services Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview. Role Profile Line manage a team and create a safe environment where colleagues can talk openly and honestlyWork together to set expectations and performance targetsHold regular 'one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeingUndertake six monthly performance reviews to support and guide colleagues to fulfil their potentialFacilitate regular team meetings to update and empower your team to share ideas and best practiceEmbrace reflective practice techniques so the team can learn from their experiences Leading a service: Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customersMeet Riverside performance targetsParticipate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holderRecruit great people for your team, sourcing and engaging relief or agency workers as and when requiredDevise, plan and deliver a comprehensive induction and continuous development plans for all colleaguesBe responsible for cash handling, ordering goods, administration of monthly timesheets, raise and approve invoices through accurate record keeping Housing and income management: Manage and report responsive repairs and liaising with contractorsMonitor that welfare checks of customers rooms are being carried outWorking in partnership with asset and compliance colleagues to ensure our properties are safely managedManage empty properties, ensuring that they are referred to asset colleagues for void work and follow void procedure to ensure rooms are ready to letLead on hearing appeals, serving notice and ending of tenancies as per Riverside policy frameworkManage an effective housing allocation and referral pathway into the service, ensuring customers are able to access the service as quickly as possibleManage the rental income for the service by ensuring the team collect rent payments from customers and manage any arrears to minimise any lossesDeliver a tenancy sustainment and advice service to customers, by maximising their income i.e. claiming correct benefits, ensuring that the team support customers to maintain their tenancy through effective budget management Supporting customers: Lead your team to provide a person centred, service for customers in line with our psychologically and trauma informed approachPromote the highest levels of customer consultation, communication and partnership working in all aspects of service deliveryContinuously develop relationships and networks with a range of stakeholders, including housing providers to identify pathways to plan and deliver positive move-onsInvolve and engage customers in the design and delivery of all aspects of the service, including encouraging participation in internal auditsEnable customers to move towards self-management of their medication through adherence to medication management proceduresHandle complaints and reports of anti-social behaviour transparently, ensuring customers are kept up-to-date with progress and a culture of continuous improvement is embedded Person specificationEssential Experience of working within a supported housing environment with a vulnerable and diverse group of customers. Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results .Be a team player with a caring, empathic, supportive and flexible with a resilient can-do attitude.Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements.

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