Area Refrigeration Supervisor

Area Refrigeration Supervisor

Job Details

Date Posted: 2024-07-01 05:07:12 - End Date: 09-08-2024

Location: chelmsford, chelmsford, United Kingdom


Employment Type:

Company: Richmond Associates

Our client is a manufacturer of refrigerated cabinets and plant for the retail sector based inAustria. In the UK its main customer is a major supermarket chain but also supply/support other retailcompanies.The project department delivers these packages then hands them over to the servicedepartment to maintain them on a reactive & pro-active basis.These tasks are undertaken by Service Partners across the UK & IRL ,managedand supported technically by a small team in the UK.JOB DESCRIPTIONPosition: Supervisor East & SoutheastExpectationsTechnically qualified and/or the ability to learn new skills.Overview situations and plan the way forward to a successful resolve.Able to work in a small team supporting each other.Confidential handling of internal information and documentsCost conscious (Contracts and resources).Delivering and communicating a great service externally/internally. Ability to work from home, occasional working away/an over-nightstay.DutiesTechnically support the SP within the UK & IRL, controls, parts advice or contractually toover-come the situation.Extra to contract works to rectify or improve a new or ongoing problem.Review sites/stores and paperwork throughout the year during PPMs or high call levels tounderstand if a great service is being provided. This will include checking the operation ofthe equipment to see if commissioned as per the agreed setting, making adjustment asapplicable working with the SP to improve their ability going forward.Some reviews can be completed remotely using the software provided, advises the SP ifthere are reoccurring faults on the same systems.Time to time new equipment, replacement programs or condition reports/audits arerequired to advise others. The ability to compile/complete Site Audit reports capturinginformation as requested.Call Centre- be in close contact with about the current serviceactivities, problems and support/advise when required to overcome problems. This can beout of hours giving advise over the phone or to arrange emergency parts issued via ourwarehouse (on a Rota Basis)Regularly communicating with the SP solving problems, answering questions or providinginformation/training on our equipment.Communicating with customers (mainly FMs and AMs), providing feedback/updates asrequested, giving advice and building a working relationship so we are seen as a supportfunction to overcome any problem they may have.Support the office team regarding parts or situations delivery best practice for aquick/correct resolve.Able to plan, organize their own diary, being proactive looking at the information receivedtaking the appropriate action to resolve or seek advice for a resolve.ResponsibilitiesResponsible that the SPs adhere to Contract standards.Responsible for the correct controller settings after commissioningPrioritizes workload to achieve customer goals.Support Call CentreEnsure that all SPs are up to date with the latest information and training.Look after SPs in technical related issuesA valued member of the team, supporting and working as one.Communication internally and externally delivering the right and appropriately wordedmessage/information to the intended recipient.PackageHours of Work 40hrs Monday to Friday. Additional Hours may be required this may beweekends providing advice or technical support on a rota basis.Holiday 25 days plus bank holidayCompany PensionCompany Car.Equipment Laptop, phoneIf required, specialist tools will be provided.JBRP1_UKTJ

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